Frequently Asked Questions
Booking services with Utah Jive, LLC is easy and convenient. Simply visit our "Contact Us" page on our website and provide us with your event date and email address. From there, you will be led to our booking program. You can select the services you are interested in and see what is available for your date. Once you have chosen your desired services, you can book directly through our website and even pay online for added convenience. If you have any questions or need further assistance, feel free to contact us via text or email; our friendly team will be happy to assist you. We strive to make the booking process seamless so you can focus on enjoying your event.
Yes! We understand that the event planning process needs some flexibility. If you need to make changes to the photo booth's timing after you finalize your booking, we can make those changes for you. If you do want to change the timing within a week of your event, we will need to ensure that the availability of our staff is not impacted by the change, but we will do all in our power to make it work.
When you create your booking for a Utah Jive DJ, you will be asked for a payment. The deposit is usually a minimum of $250 unless the event is scheduled within 2 weeks. The full final payment for the balance is due 2 weeks before the event takes place.
We accept payment on our website via any major credit card or ACH. We can also be paid on our Venmo account @UtahJive, especially for tips or additional fees agreed upon at the event. Payment by cash or check is not encouraged but can be arranged upon request.
All cancellations must be made by contacting us. Once your event has been canceled, your event date will immediately be available for other people to book. *Please note that all refunds of monies paid will incur a fee to cover the transaction costs set in place by our third-party payment providers.
Cancellation 30 days or more before the event - refund of all monies paid, excluding a $100 cancellation fee per service.
Cancellation between 30 days of the event - refund of any monies paid, excluding the full deposit paid per event. (This reflects the work we put into events prior to attending and the bookings we will have missed by securing your date for you)
Any alteration from the above specifications involving extra costs will be executed only upon written orders and will become an extra charge over and above this estimate.
You can add on and pay for extra time to your event at any time. Even during your event, we can do our best to accommodate any requests you make. Until the day before your event, the charges will reflect our normal hourly rate. Any additional time added on the day of your event will be charged at time and half of our normal rate.
Yes! We do offer a package or multi-service discount if you need a DJ and a photo booth. Upon request, we also have special pricing for schools, non-profit organizations, and the military. You can also check out our website or Instagram @utahjive for any current promotions.
Yes, we are insured. If you need a copy for proof of insurance, you can find that in your client portal under the files link. If your venue requires specifics on the proof of insurance, please email us at info@utahjive.com.