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  • Can I adjust my time after booking?
    Yes! We understand that the event planning process needs some flexibility. If you need to make changes to the photo booth's timing after you finalize your booking, we can make those changes for you. If you do want to change the timing within a week of your event, we will need to ensure that the availability of our staff is not impacted by the change, but we will do all in our power to make it work.
  • Are you insured?
    Yes, we are insured. If you need a copy for proof of insurance, you can find that in your client portal under the files link. If your venue requires specifics on the proof of insurance, please email us at info@utahjive.com.
  • Do you have any package pricing or discounts?
    Yes! We do offer a package or multi-service discount if you need a DJ and a photo booth. Upon request, we also have special pricing for schools, non-profit organizations, and the military. You can also check out our website or Instagram @utahjive for any current promotions.
  • What types of payment do you accept?
    We accept payment on our website via any major credit card or ACH. We can also be paid on our Venmo account @UtahJive, especially for tips or additional fees agreed upon at the event. Payment by cash or check is not encouraged but can be arranged upon request.
  • What is your cancellation policy?
    All cancellations must be made by contacting us. Once your event has been canceled, your event date will immediately be available for other people to book. *Please note that all refunds of monies paid will incur a fee to cover the transaction costs set in place by our third-party payment providers. Cancellation 30 days or more before the event - refund of all monies paid, excluding a $100 cancellation fee per service. Cancellation between 30 days of the event - refund of any monies paid, excluding the full deposit paid per event. (This reflects the work we put into events prior to attending and the bookings we will have missed by securing your date for you) Any alteration from the above specifications involving extra costs will be executed only upon written orders and will become an extra charge over and above this estimate.
  • How do I book services with Utah Jive, LLC?
    Booking services with Utah Jive, LLC is easy and convenient. Simply visit our "Contact Us" page on our website and provide us with your event date and email address. From there, you will be led to our booking program. You can select the services you are interested in and see what is available for your date. Once you have chosen your desired services, you can book directly through our website and even pay online for added convenience. If you have any questions or need further assistance, feel free to contact us via text or email; our friendly team will be happy to assist you. We strive to make the booking process seamless so you can focus on enjoying your event.
  • What happens if I want to add more time to my event?
    You can add on and pay for extra time to your event at any time. Even during your event, we can do our best to accommodate any requests you make. Until the day before your event, the charges will reflect our normal hourly rate. Any additional time added on the day of your event will be charged at time and half of our normal rate.
  • What payments are due and when?
    When you create your booking for a Utah Jive DJ, you will be asked for a payment. The deposit is usually a minimum of $250 unless the event is scheduled within 2 weeks. The full final payment for the balance is due 2 weeks before the event takes place.
  • What happens if I want to add more time to my event?
    You can add on and pay for extra time to your event at any time. Even during your event, we can do our best to accommodate any requests you make. Until the day before your event, the charges will reflect our normal hourly rate. Any additional time added on the day of your event will be charged at time and half of our normal rate.
  • When will a DJ be assigned to my booking?
    Our manager will assign your DJ approximately 1-2 months before your event. We choose to assign your DJ closer to your event to ensure your DJ is available for the day of your event and to reduce any last-minute changes. Our event coordinator will be available until the assignment is made to answer any questions you may have during your planning.
  • What does the DJ set-up come with?
    When you book a DJ with Utah Jive, you can expect at least this basic setup: 2 speakers, a set of lights, and electronic equipment that controls the sound (such as a soundboard and laptop). Upon request, we can also bring a table to set up on, but we would prefer to have you provide one (at least 2 feet by 4 feet).
  • What types of payment do you accept?
    We accept payment on our website via any major credit card or ACH. We can also be paid on our Venmo account @UtahJive, especially for tips or additional fees agreed upon at the event. Payment by cash or check is not encouraged but can be arranged upon request.
  • What is your cancellation policy?
    All cancellations must be made by contacting us. Once your event has been canceled, your event date will immediately be available for other people to book. *Please note that all refunds of monies paid will incur a fee to cover the transaction costs set in place by our third-party payment providers. Cancellation 30 days or more before the event - refund of all monies paid, excluding a $100 cancellation fee per service. Cancellation between 30 days of the event - refund of any monies paid, excluding the full deposit paid per event. (This reflects the work we put into events prior to attending and the bookings we will have missed by securing your date for you) Any alteration from the above specifications involving extra costs will be executed only upon written orders and will become an extra charge over and above this estimate.
  • How much room does my DJ need for their equipment?
    We generally request a space that is approximately 6 ft x 10 ft, but if your space is limited, we can try to accommodate your request.
  • How will my DJ be dressed?
    On the booking form, there is a question regarding attire. You can select a Shirt and Tie or Casual attire. Any other requests can be provided to our coordinator so that we can note your booking.
  • What if there are 2 locations that I need to have my DJ set up in?
    If you have a ceremony and reception in two different areas of the venue, we have two options. You could add a relocation fee to your booking. This would allow the DJ to set up some of the reception equipment for the ceremony and relocate it to the reception area after the ceremony is complete. That is the cheaper option; however, it requires some music downtime. We recommend adding a ceremony system to your booking if you wish for a smoother transition. This would allow for a smaller system at your ceremony and then the reception equipment ready to go directly after the ceremony.
  • How far are you willing to travel?
    We are willing to travel as far as you need us to, but we charge a travel fee calculated based on the distance from our location (Bluffdale) and whether we will be required to book a hotel for the night in the city where the event takes place. We can also lower that price if you book the hotel room for us.
  • What does my DJ need to know about the music I want to be played?
    Utah Jive provides electronic planning forms that walk you through your type of event. On these forms, you will have the ability to select the genre of music you want to play. You will ask about the top songs you want played and those you don’t want to play. It is also important to note whether the music selection must be clean. We allow you to provide a complete playlist; however, with our DJs being professional, we want to leave some selections up to them as they will want to play to the guests if you are having a wedding ceremony and reception. The forms will have a section where you can select what traditions you will have, which ones you won’t, and what music you want to play for those.
  • Can I specify if I want the clean or explicit versions of music?
    Please note in the planning forms which version of the music you want.
  • Can I pick a specific DJ?
    You can request a specific DJ; however, we can not guarantee their availability. If they are not available, we will match you with someone who matches their style.
  • What payments are due and when?
    When you create your booking for a Utah Jive DJ, you will be asked for a payment. The deposit is usually a minimum of $250 unless the event is scheduled within 2 weeks. The full final payment for the balance is due 2 weeks before the event takes place.
  • How is my DJ selected?
    When you book with Utah Jive, the booking form requests you to select the desired energy level of your DJ. These levels include reserve, intermediate, and high energy. When interacting with your guests as an emcee, this is the energy level you want your DJ to have. Our manager uses this selection and any other details provided about your event to assign the best DJ for your event. If the assigned DJ doesn’t seem like a good fit for any reason, feel free to contact us for re-assignment.
  • Can my DJ set up outdoors?
    Your DJ can be set up outside. However, it is important that shading is provided for the DJ to protect his equipment. We do have a tent available for rental if one is needed.
  • Can we add karaoke?
    Yes! Utah Jive has Karaoke packages that can be added on during checkout to make the music more interactive and fun. Not every DJ has the capability for Karaoke though, so please let us know as soon as possible so that we can check availability.
  • How much power is required for my DJ?
    Your DJ will need access to at least one regular 120-volt outlet within 10 feet of their setup. They will bring additional power strips and extension cords to work within that space. If you are using a generator, they will need a minimum of 2500 watts, but depending on the length of your event and the difference in equipment, more may be required.
  • Do you have any package pricing or discounts?
    Yes! We do offer a package or multi-service discount if you need a DJ and a photo booth. Upon request, we also have special pricing for schools, non-profit organizations, and the military. You can also check out our website or Instagram @utahjive for any current promotions.
  • Will I get to speak with my DJ before my event?
    Your DJ will be notified to schedule an appointment with you two weeks before your event. However, if you want your DJ to contact you earlier than two weeks before your event, notify our team, and we can make arrangements.
  • How do set up and take down work?
    Your DJ will arrive around an hour before the event to set up their equipment. When they arrive, they will contact the person named as the event planner on your booking form to confirm the setup location.
  • Are you insured?
    Yes, we are insured. If you need a copy for proof of insurance, you can find that in your client portal under the files link. If your venue requires specifics on the proof of insurance, please email us at info@utahjive.com.
  • What happens if the weather changes outdoors?
    In case of bad weather, we do require a covered area for our DJ to set up in. This can be a canopy, a pavilion, or a separate indoor area where we can be designated to set up.
  • Can I use my own images for my background images with the Green Screen photo booth?
    Yes! You can send any image you want for the background image, as long as it’s not licensed or has watermarks. Please follow any copyright laws. All images need to be sent in a 4x6 format at 300 dpi.
  • What happens if the weather changes outdoors?
    In bad weather, we require a covered area to place our photo booth. This can be a canopy, a pavilion, or a separate indoor area where we can be designated to set up. We do have a canopy that can be rented along with your photo booth if you need it. Please note that the canopy rental is an additional fee.
  • Why should I book with Utah Jive?
    When it comes to event entertainment for weddings, corporate events, or private parties, more people choose Utah Jive than any other company in Utah! With over 10 years of experience, we offer the most extensive range of services to meet your needs. Whether you’re looking for a professional DJ/Emcee, a fun Enclosed, Stand-Up, or Inflatable Photo Booth, or a Professional Green Screen photo booth to wow your guests, Utah Jive has you covered. Our tailored services are designed to make your events fun, memorable, and stress-free.
  • Do you have any package pricing or discounts?
    Yes! We do offer a package or multi-service discount if you request multiple photo booths or a photo booth and a DJ. Upon request, we also have special pricing for schools, non-profit organizations, and the military. You can also check out our website or Instagram @utahjive for any current promotions.
  • Is it possible to reschedule my Photo Booth?
    Yes, it is! As long as we have the photo booth and attendants available on the new date you request, we can change your event's date and/or time. However, there is a fee of $100 for date changes.
  • What is a custom template and what must I do for it?
    We offer customization of the final images produced in our photo booths for all of our photo booths. For our printing booths, the options include a 2x6 inch photo strip with 3 or 4 photos on each, a 4x6 inch photo collage with 3-4 photos on each, or a 4x6 single photo. The design options include what colors you want us to use, the wording you want on it, the logo that you provide, and what design you wish us to use. For our digital booths, we can place an overlay on the images and videos, including borders, logos, wording, and more. We will send you a link to the template gallery so that you can find one that you like and customize it, or if you wish you can let us know what you are looking for and we can design something new for you.
  • Can I get an extra copy of each print for a personal scrapbook?
    Yes! We would love to help you build your scrapbook throughout the event and ensure that each photo taken is included. However, there is a fee of $25 to cover the cost of the ink and paper used. Please let us know if this is needed so we can add the request and charge to your booking.
  • Can I do black and white photos?
    Yes, our photo booths have so many customization options, including black and white photos.
  • How do my guests get their photos?
    This depends on the booth you choose. For our printing booths, prints are made right after the session ends and handed to guests right after their capture. Along with the print, each guest can also receive a text or email with the information. We also have an upgrade available to create and provide a QR code that will allow the guests to access the event gallery. This way, they don’t need to provide their phone numbers or email addresses to get their photos, which can save time or allow more people to use the booth. With our digital booths, guests can text, email, or airdrop the image to themselves directly after it is captured. These booths also create QR codes for each image that they can scan.
  • Can I see all of the event's photos and/or videos?
    Yes! After the event ends, we will compile all of your event photos and/or videos into an event gallery, and you will receive an email with a link to that gallery. There, you can download and save any or all of the files. This will be active for 30 days after we send it to you.
  • How many people fit in the Photo Booth?
    Each of our photo booths has a different capacity, but here is a breakdown: Printing booths Luxury “Classic” booth: This booth is best for no more than 6 people, but it can accommodate a few more. We have fit up to 12 people! Open-air booth: This is one of our more flexible booths. It can fit up to 10-15 people, depending on the backdrop used. Inflatable Cube: This one can fit around 12 people inside Inflatable Wall: This one can fit the most people on it since it is 10 feet wide, but if groups larger than 15 people will be desired, please let us know so that we can make sure we have enough light and the camera is the correct distance from the backdrop. Digital booths Jive 360º booth: This booth fits a maximum of 3 people at a time. Jive 360º XL booth: This booth fits a maximum of 6 people at a time. Roamer: This does best with smaller groups, but can accommodate as many people as you wish. (If it is used with a background, see the information from the Open-air booth)
  • Can your Photo Booths be set up outdoors?
    Yes! Many of our booths do well outdoors, but we do have some stipulations. We are not able to use inflatable booths outside. We do require shade over any of our electronics which can malfunction if left under direct sunlight. Our backdrops do best if they can be up against a wall or fence so that wind doesn’t disturb them if this is not available, please let us know so that we can verify that we are able to use it in the location you wish. In case of bad weather, we do require covered accommodations (such as a tent or an alternate location inside or under a roof). Our 360º booths also require a flat, sturdy area to be placed on (grass is okay as long as the ground is flat and steady). We do have a canopy that can be rented along with your photo booth if you need it. Please note that the canopy rental is an additional fee.
  • What are the space and power requirements for your photo booths?
    LUX photobooth 8 ft in length and 4 ft in width Inflatable wall/Cube 8 ft in length and 8 ft in width 8 ft tall Open Air Booth 8 ft in length and 6 ft in width Green Screen 10 ft in length and 8 ft in width Open Air Green Screen 8 ft in length and 6 ft in width 360 XL 8 ft in length and 8 ft in width 360 med 8 ft in length and 8 ft in width All booths need to be within 25 feet of a power source. All booths require a maximum capacity of 2500 watts. We bring it in pieces and build it on-site so we can take the booth through any doorway and upstairs if needed.
  • Can I adjust my time after booking?
    Yes! We understand that the event planning process needs some flexibility. If you need to make changes to the photo booth's timing after you finalize your booking, we can make those changes for you. If you do want to change the timing within a week of your event, we will need to ensure that the availability of our staff is not impacted by the change, but we will do all in our power to make it work.
  • What if the set-up time is during my ceremony?
    If the time that we are scheduled to arrive conflicts with your ceremony and would create an unwelcome distraction, we are able to arrive early for setup and add additional idle time to your booking. Idle time is any time when we are there with the booth, but it is requested not to be in service.This time is billed at half the normal hourly rate.
  • How many photos can I choose for a Green Screen photobooth?
    Six to eight photos are best. This gives a variety of options to choose from but is not too overwhelming.
  • How will my Attendants be dressed?
    On the booking form, there is a question regarding attire. You can select a Shirt and Tie or Casual attire. Any other requests can be provided to our coordinator so that we can note your booking.
  • Can I add a logo or create my own photo strip?
    Yes! Our staff is great at customization and can work with you to create any design elements you provide.
  • Can I add a logo or wording to the photos for my Green Screen photo booth?
    Yes, you can add logos to the backgrounds. Logos need to be sent in a separate PNG file. We are great at customizing the logo placement on each photo for the best results. Wording can also be added to any image. Please let our staff know if you have a certain type of Font you want to use.
  • What is your cancellation policy?
    All cancellations must be made by contacting us. Once your event has been canceled, your event date will immediately be available for other people to book. *Please note that all refunds of monies paid will incur a fee to cover the transaction costs set in place by our third-party payment providers. Cancellation 30 days or more before the event - refund of all monies paid, excluding a $100 cancellation fee per service. Cancellation between 30 days of the event - refund of any monies paid, excluding the full deposit paid per event. (This reflects the work we put into events prior to attending and the bookings we will have missed by securing your date for you) Any alteration from the above specifications involving extra costs will be executed only upon written orders and will become an extra charge over and above this estimate.
  • Do you have background images I can choose from for my Green Screen photo booth?
    Yes! We can send an assortment of themed backgrounds for you to review. If you have a theme for your event, that helps narrow down the results. Our team is very good at gathering and creating images for any event type.
  • Will there be an attendant on-site to help guests?
    Yes! All of our photo booths come with at least one attendant who will be there the whole night to ensure that nothing goes wrong, that people are having a great time, and to encourage participation.
  • How do set-up and take-down work?
    Our photo booth attendants will arrive 1-2 hours before the event to set up. Once they arrive, they will contact the day-of event coordinator that you have specified with us and determine where they will be setting up. They must verify that they can access power and wifi (if available). Once they have completed their setup they will take a test shot and would love to show you for final approval. After the event is over (or when they are scheduled to end their time), the photo booth attendant will pack up the booth and take it back with them. If you would like them to stay a little longer, just ask, and we will try our best to make it happen.
  • How far are you willing to travel?
    We are willing to travel as far as you need us to, but we charge a travel fee calculated based on the distance from our location (Bluffdale) and whether we will be required to book a hotel for the night in the city where the event takes place. We can also lower that price if you book the hotel room for us.
  • Are you insured?
    Yes, we are insured. If you need a copy for proof of insurance, you can find that in your client portal under the files link. If your venue requires specifics on the proof of insurance, please email us at info@utahjive.com.
  • What payments are due and when?
    To finalize your booking, we require a $250 deposit. The remaining balance is due two weeks before your event.
  • What types of payment do you accept?
    We accept payment on our website via any major credit card or ACH. We can also be paid on our Venmo account @UtahJive, especially for tips or additional fees agreed upon at the event. Payment by cash or check is not encouraged but can be arranged upon request.
  • What happens if I want to add more time to my event?
    You can add on and pay for extra time to your event at any time. Even during your event, we can do our best to accommodate any requests you make. Until the day before your event, the charges will reflect our normal hourly rate. Any additional time added on the day of your event will be charged at time and half of our normal rate.
  • Do you provide props?
    Yes! All of our photo booths come with a set of basic props, including glasses, hats, boas, stick props, signs, headbands, etc. We also have the following themed signs on hand that can be requested and brought if they are available: Wedding Birthday Graduation Super Hero Social media Pride Wedding We can also build a customized prop box for you for an additional charge to match the theme of your event.
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